Refund Policy

At mallmega.store, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our refund policy below:

1. Returns

  • You may return most new, unopened items within [15/30] days of delivery for a full refund.
  • To be eligible for a return, the item must be unused and in the same condition that you received it, including original packaging.
  • Certain items such as perishable goods, intimate or sanitary products, gift cards, or downloadable software are non-returnable.

2. Return Process

To initiate a return, please contact our customer support team at support@mallmega.store with the following:

  • Your order number
  • The reason for the return
  • Clear photos if the item is damaged or defective

Once your return is approved, we will provide instructions for shipping the product back to us.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

  • Once we receive and inspect your return, we will notify you of the status.
  • If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.
  • If you haven’t received a refund after this period, please check with your bank or card issuer.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@mallmega.store.

5. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company (it may take some time before your refund is officially posted).
  3. Contact your bank (processing time can vary).
  4. If you’ve done all of this and still haven’t received your refund, please reach out to us at mallmegastores@gmail.com.

6. Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items are final and non-refundable unless they arrive damaged or defective.

7. Contact Us

For more information about our refund policy or to request a return, contact us at:

Email: mallmegastores@gmail.com